Carthage College
  • 07-Aug-2018 to 06-Oct-2018 (CST)
  • Kenosha, WI, USA
  • Full Time Employee

Computer and Media Support Technician

Join the team at our beautiful lakefront campus!

Job Summary:

The Library and Information Services Department at Carthage College is seeking a Computer and Media Support Technician. Under the direction of the Manager of Media and Learning Services, the Computer and Media Support Technician oversees the technology support and maintenance of computer labs and public computers across campus. The Computer and Media Support Technician interacts professionally with a diverse group of individuals across the college campus, including technical and non-technical staff, faculty and students.

Main Job Responsibilities:

  • Regularly inspect and test computer labs and public computers
  • Support faculty and staff in the use of computer labs and public computers
  • Maintain public and lab computer hardware and software
  • Provide tools, training, and oversight for student workers who assist with computer labs and public computers
  • In conjunction with the Client Technology and Software Specialist, oversee the use of various technologies to remotely manage and support computer labs and public computers
  • Assist with the support of faculty and staff desktop and portable technology, including iOS and macOS devices
  • Make recommendations for hardware purchases and software deployments
  • Assist with media events and activities as needed
  • Assist with classroom technology and computer support as needed

Minimum Education and Experience Required:

  • Associate's degree required, Bachelor's degree preferred.
  • Two years experience maintaining and troubleshooting computer hardware and software

Required skills, abilities and/or Licensure:

  • Excellent verbal and written communication skills to effectively communicate with employees, students, and faculty members
  • Ability to use standard campus technology tools, including Google applications
  • Familiarity with a wide variety of personal computer systems and peripherals, including installation in networked environments
  • Experience troubleshooting, maintaining, and upgrading computer hardware and software, including Apple products, MacOS, and iOS
  • Requires computer, research, and problem-solving skills
  • Experience imaging groups of computers, and with computer imaging tools or platforms
  • Working knowledge of networking concepts and troubleshooting basic network problems
  • Experience in customer support of persons at all levels of an organization
  • Familiarity with issue tracking systems
  • Excellent time management skills
  • Strong organizational skills and ability to multi-task
  • Ability to share knowledge with and train student workers
  • Ability to work independently and under minimal supervision
How to Apply:

Completed applications will include (1) a letter of interest (cover letter), (2) resume, and (3) Three current professional references. All application materials should be submitted through the "resume upload" section.  Apply early for best consideration.

About Carthage:

Founded in 1847, Carthage College combines an environment of reflection and self-discovery with a culture of high expectation, so that our students uncover and ignite their true potential. As a four-year private liberal arts college with roots in the Lutheran tradition, we place a strong emphasis on both moral and intellectual values. Our prime location in Kenosha, Wisconsin, midway between Chicago and Milwaukee, allows students the opportunity to learn in a professional context. Our beautiful campus, an 80-acre arboretum on the shore of Lake Michigan is home to 150 scholars, 2,600 full-time students, and 400 part-time students. Our rich academic experience equips students with foundational knowledge and skills, preparing graduates to be lifelong learners and to lead meaningful, productive lives.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community.  We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. 


Carthage College
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